About the Role

Due to a new contract win we are seeking a Customer Care Coordinator to join our team. This is an exciting position that works exclusively to support individuals and families being accommodated by a specialist central government contract.

As a Customer Care Coordinator, you will be part of the Afghanistan Resettlement Associated Project Transit sites team and will report into the Transit Welfare Operations Manager.

The role includes but not limited to giving support and delivering specified tasks at various stages of the process. Provide administrative support to Managers and Welfare Support Officers to ensure overall business objectives and deadlines are met.

Ensuring all records are updated and accurate for audit purposes. Responsible for planning, monitoring, controlling, and delivering welfare support interventions and requests for Service Users, many of whom will be vulnerable, working closely with rest of the Transit sites team to transport users safely and in a timely manner.

Keeping safeguarding and Service User experience at the heart of the service is a key requirement in this role.

Role Criteria :

• Solid database use and skills in Microsoft office packages, Excel, Word, Outlook and knowledge of Customer Relationship Management systems.
• Customer focussed, great problem-solving skills and a positive, can-do attitude.
• Planning, scheduling, and co-ordination of onsite vocational / recreational activities as well as workload planning.
• Work professionally with a diverse client group.
• Ability to work under own initiative and prioritise.
• You will be supportive, trustworthy, a good listener, approachable, and empathetic to others.

Benefits we can offer you

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
• Family friendly policies

If you feel you have skills and experience needed, please apply via the link below. If you have any questions regarding this role please contact Beth on .

We look forward to hearing from you soon.

Mears Group is a Disability Confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up.