user support technician

user support technician

Offer parameters
Aerosports Trampoline Park
$31 an hour
St. Catharines, ON, CA

Woke Type

permanent

About

  • Education :
  • Expérience :

Education

College / CEGEP

Work setting

Office building

Tasks

  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service

Supervision

5-10 people

Computer and technology knowledge

  • Linux
  • JavaOS
  • Networking software
  • Networking security
  • Data analysis software
  • MS Windows

Work conditions and physical capabilities

  • Fast-paced environment
  • Attention to detail
  • Sitting

Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management

Experience

1 year to less than 2 years

Health benefits

Health care plan

Other benefits

  • Other benefits
  • Durée de l'emploi : Permanent
  • Langue de travail : Anglais
  • Heures de travail : 40 hours per week