• Education : College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Experience : 1 year to less than 2 years

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations

Certificates, licences, memberships, and courses

• Associate Computing Professional (ACP)
• Cisco certified network associate
• IBM Certification
• Network+ Certification

Computer and technology knowledge

• Unix
• JavaOS
• Networking security
• Servers

Security and safety

Criminal record check

Work conditions and physical capabilities

• Fast-paced environment
• Tight deadlines

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Initiative

Screening questions

• Are you currently legally able to work in Canada?
• Are you willing to relocate for this position?
• Do you have previous experience in this field of employment?
• What is the highest level of study you have completed?
• Work Term : Permanent
• Work Language : English
• Hours : 30 hours per week