• Education :
• Expérience :

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service
• Manage incidents

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Handling heavy loads
• Attention to detail

Personal suitability

• Accurate
• Organized
• Team player
• Ability to multitask
• Time management

Experience

• Will train
• Durée de l'emploi : Permanent
• Langue de travail : Anglais
• Heures de travail : 30 to 35 hours per week