Unit Clerk, Ambulatory Care - CST Sustainment

BC Cancer

Vancouver, BC

As a collaborative member of the health care team, performs a variety of clerical duties related to the operation of the Program Area or Unit such as booking and coordinating appointments, diagnostic tests and procedures, processing clinician orders, preparing requisitions and reception duties.

Maintains a safe environment for patients, families and staff by adhering to safety policies and standards and emergency procedures.

What you’ll do

Transcribe and process clinician orders by completing and forwarding requisitions for tests or services, using the electronic health record system to schedule;

tests or services with the appropriate departments / processes; return appointments, appointments of various types and related data into the electronic health record, and communicates various information according to procedure.

• Organize diagnostic and therapeutic services for patients by co-ordinating numerous interrelated appointments. Prepares and communicates related instructions to patients in person, by telephone, by mail or virtual.
• Gather patient information for medical appointments to assist in facilitating an efficient patient flow. Requests, receives and transports patient information to designated clinical area.

Prepares documents for clinical team and patient.

• Perform a variety of receptionist duties such as greeting and registering patients and supporting way finding, answering the telephone / switchboard and responding in person by triage inquiries, relaying verbal and written messages.
• Participate in the onboarding and orientation of staff through methods such as demonstrating work procedures and answering related queries.

Supports student clinical practicums as required.

What you bring

Qualifications :

Grade 12, medical terminology, and graduation from a recognized Nursing Unit Clerk Program plus one (1) year’s recent, related experience or an equivalent combination of education, training and experience.

You have :

• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to keyboard 40 style "font-family : arial, helvetica, sans-serif; font-size : 10pt;">

Ability to organize work.

• Ability to operate related equipment.
• Ability to utilize a variety of computer software applications.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future.

That’s why we’re focused on your care too offering health, wellness, development programs to support you at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Location : 600 West 10th Avenue, Vancouver BC, V5Z 4E6

Applications will be accepted until position is filled.

Hours of Work : Monday Friday; 0800-1600 / 0830-1630 / 0930-1730

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

BCC) provides comprehensive cancer control for the people of British Columbia.

BCC is part of the Provincial Health Services Authority (PHSA).

The Provincial Health Services Authority () plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province.

Our values reflect our commitment to excellence and include : Respect people Be compassionate Dare to innovate Cultivate partnerships Serve with purpose.

Learn more about PHSA and our programs :

PHSA and BCC are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation.

True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination.

Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.