JOB DESCRIPTION

RESPONSIBILITIES :

• Service existing and new accounts to ensure targeted profitability and renewal retention
• Endorses, codes, renews or cancels policies following company underwriting policies / procedures, applicable laws and regulations subject to personal Authority Level as assigned by management
• Review and log new business submissions
• Completion of risk reports, and general file maintenance
• Order inspections, review and follow-up on recommendations of inspections
• Meet service standards and turnaround time with a sense of urgency and ability to prioritize competing tasks
• Assist Underwriting with broker follows ups and proper adjustments are made on policies.
• Document current processing procedures into the Underwriting manual as well as establish & implement improvements
• Assist Underwriting in maintaining relationships with brokers
• Assist Underwriting to obtain information as necessary and ensuring timely process of business
• Answers inquires and makes recommendations to brokers and insureds with the direction of Underwriting
• Assist with office administrative and operating procedures
• Assist manager with special projects as required

May perform additional duties as assigned.

In all responsibilities and interactions, all employees are expected to adopt and align with CNA’s Winning Behaviours to be inclusive, externally focused, accountable, collaborative, innovative, and continuously learning.

QUALIFICATIONS :

• Customer service focused with excellent written and verbal communication skills
• Work effectively with an established Underwriting team in a fast paced paperless environment
• Strong communication and negotiation skills
• Positive attitude that embraces change
• Strong analytical, organizational and time management skills; detail oriented
• Knowledge of applicable insurance products
• Demonstrated ability to work at high levels of productivity and quality
• Ability to use both strategy and intuition when Underwriting risks;
• Proficiency in calculation skills and application of mathematical principles for calculation of manual rates for quotes
• Measurement and data analysis ability
• Ability to independently recognize, evaluate and properly resolve unique problems or situations requiring the exercise of good judgement
• Ability to work both independently and within a team environment coupled with a performance culture
• Ability to work independently and within a team environment
• Excellent Word and Excel skills
• Adequate typing skills
• An understanding of Insurance coverage would be an asset
• Ability to understand French would be an asset

EDUCATION & EXPERIENCE

University / College degree or equivalent business experience with interest and commitment to further education in insurance industry studies with a minimum of 1 year of experience

At CNA, we are committed to providing equal employment opportunities to all employees and applicants. It is our policy to provide equal employment opportunities to employees and applicants based on job-related qualifications and ability to perform a job.

If you require an accommodation during the hiring process or upon hire, please inform Human Resources. If a selected applicant requests accommodation during the recruitment process, CNA will consult with the applicant in order to provide suitable accommodation that takes into account the applicant’s accessibility needs.