Responsibilities :

• Install, maintain, diagnose, and repair compressed air equipment for compliance with quality standards.
• Build and maintain positive relationships through clear communication with customers, vendors, and colleagues.
• Address complaints, propose solutions, and suggest improvements to enhance customer satisfaction.
• Manage end-to-end testing, programming, and servicing of assigned projects.
• Act as the main customer contact, ensuring on-site equipment and system repair for customer satisfaction.
• Perform scheduled and unscheduled maintenance, inspections, and service requests, including equipment modifications.
• Collaborate with team leaders and customers to understand installation and repair requirements.
• Provide training to customers as part of servicing projects.
• Diagnose and repair units using hand tools and technology based on schematics and specifications.
• Uphold high safety standards and document asset usage, wear, and conditions.
• Organize necessary documentation for reporting to manage business requirements.
• Independently manage daily needs, identify repair parts, and assess urgency.
• Stay current on Ingersoll Rand products, including installation, operation, and maintenance.
• Recommend parts and services, and assist in the approval process.
• Travel approximately 50% annually to customer sites in Alberta and British Columbia.
• Demonstrate commitment to teamwork, and flexibility for customer demands, including overtime and travel.
• Maintain accurate documentation of service and installation activities.
• Promote company products, services, and solutions to improve customer operations.

Qualifications :

• Mechanical and electrical aptitude required.
• A high school diploma is required, with a preference for post-secondary education and technical training.
• Previous turbo machinery / centrifugal air compressor service experience is a plus.
• Special consideration for experience in mechanical, millwright, HVAC, electrical / electronics, and compressed natural gas.
• Preferred knowledge in AC / DC circuits, wiring diagrams, motors / controls, and more. Relevant skills considered.
• Training includes job shadowing, hands-on work, online training, and formal classroom instruction.
• Occasional travel to Ingersoll Rand’s US training facility is required.
• A valid Canadian passport is needed for travel.
• Proficiency in using precision measuring tools for diagnostics.
• Familiarity with equipment manuals.
• Proficient in Microsoft Office and laptop / handheld device use.
• Must have a standard set of tools; specialty tools provided by the company.
• Work involves various conditions, including noisy equipment rooms, hot / cold weather, high-voltage equipment, and use of ladders.
• Physically demanding role involving various activities.
• Weight lifting up to 50 lbs.
• A clean criminal record is required.
• A valid Class 5 Driver’s License with a clean driving history is needed.
• Drug-free workplace policy.
• Employment eligibility in the Airdrie, Alberta region is required.
• Proof of COVID-19 vaccination is required before employment, second dose if applicable.