• Durée de l'emploi : Permanent
• Langue de travail : Anglais
• Heures de travail : 35 hours per week
• Education :
• Expérience :

Education

• Secondary (high) school graduation certificate
• or equivalent experience

Asset languages

• Dutch; Flemish
• Chinese

Work setting

Office building

Tasks

• Attend to other financial transactions, such as plane tickets and travel insurance
• Calculate cost of travel and accommodations
• Handle reimbursement in case of transportation and hotel reservations cancellation
• Recommend suitable products
• Investigate new travel areas, hotels and other amenities
• Manage difficult situations with customers
• Provide customers with travel information and other details such as regulations, duty free allowances, health risks and requirements, attractions and special events
• Attend to cancellations and schedule changes
• Make transportation and accommodation reservations using computerized reservation and ticketing system
• Provide travel information to clients regarding destinations, transportation, accommodation options and travel costs
• Promote sales to existing clients
• Arrange travel, related itineraries and make reservations

Certificates, licences, memberships, and courses

Travel Industry Council of Ontario (TICO)

Computer and technology knowledge

MS Office

Travel bookings

• Business travel
• Leisure travel
• Individual travel
• Group travel
• International travel
• Adventure travel
• Cruise ship

Work conditions and physical capabilities

• Tight deadlines
• Attention to detail
• Sitting
• Work under pressure

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Reliability
• Team player
• Dedication

Screening questions

• Are you currently legally able to work in Canada?
• Are you willing to relocate for this position?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?
• Do you have the above-indicated required certifications?

Experience

• 1 year to less than 2 years