What you will do :

Resident Care and Engagement

• Support residents with their daily needs, including care plans and service plan goals
• Support and engage residents to develop / strengthen independent living skills (e.g., cooking, budgeting, housing keeping / cleaning / laundry, activities of daily living etc.

in one on one and group settings

• Design and facilitate group and individual programming r for residents focused on areas such as recreation, harm reduction, skill building, cultural connection and wellbeing, including creating documents and resources as needed
• Provide ongoing support to residents, including crisis management, de-escalation and conflict resolution
• Complete hourly checks of the building to ensure the safety of all residents and respond appropriately
• Support with new intakes by ensuring that vacant rooms are cleaned and set up for new residents, as needed, including submitting maintenance requests and ordering supplies as required
• Adhere to the code of ethics

Administration

• Write clear, concise, and objective case notes
• Adhere to the standards set out in program procedure manual
• Complete program supplies orders and program purchases as needed with the support of the Team Lead
• Assist with completing online grocery orders for meal services as needed
• Assist with data collection and entry as directed
• Act as a support to the case management team by assisting with administrative tasks such as data entry, inputting CIVI assessments, HMIS assessment, file audits, filing, scanning etc.
• Complete additional administrative duties as required

Shift Responsibilities

• Ensure daily cleaning and shift duties are completed to ensure safety and cohesive program delivery
• Assist with maintaining a clean and organized office space
• Provide medication assistance to residents, including completing additional administrative tasks such as updating and / or creating new Medication Assistance Record (MAR) templates
• Complete medication deliveries (put away & record in MAR binder, create new MAR sheets as needed blister packs, vial, PRNs etc.)

Team

• Participate and engage in training and team meetings, including completing team meeting minutes
• Collaborate with community partners (such as PACT, Homecare) in a positive and professional manner as required
• Maintain staff and resident confidentiality and clear boundaries, both inside and outside the program
• Represent the program and the agency in the community in a professional manner
• Work collaboratively with all team members to achieve excellent service and outcomes for residents
• Model professional behaviour and positive communication with residents, volunteers, staff, and partners
• Other duties as assigned

What you bring :

• Degree or Diploma in a related field of study (ex. social work, psychology, recreation therapy) is an asset, or equivalent work experience.
• Strong communication skills, with the ability to build connections and rapport with participants.
• Demonstrated skills in facilitation, with the ability to coach and guide participants in various activities.
• Experience with place based supportive housing and crisis intervention is an asset.
• Experience working with residents experiencing mental health barriers, homelessness and poverty is an asset.
• A non-judgmental, patient, friendly, and professional demeanor.
• Ability to multi-task in fast-paced environment.
• First Aid (Basic or Intermediate) Level C CPR & AED within 30 days of hire date; certification must be valid for a minimum of 6 months upon hire.
• A satisfactory vulnerable sector criminal record clearance is required.
• Demonstrated knowledge, understanding and commitment to the Truth and Reconciliation Commission of Canada : Calls to Action.
• Willingness to work within anti-racist and anti-oppressive frameworks and actively engage in ongoing learning about these frameworks.

Work Hours & Environment :

• PBSH : The Prelude & Abbeydale place, are 24 / 7 residential programs in the communities of Abbeydale and Radisson Heights.
• 1.0 FTE (37.5 hours / week)
• Hours are 10 : 00 pm 6 : 00 am Monday to Friday. Hours are subject to adjustment based on program needs.
• Continuous periods of sitting, with occasional standing and walking (sometimes up / down stairwells).
• Occasional physical action requiring the ability to climb up / down stairwells, bend / crouch, reach above shoulder height, kneel, and carry objects (more than 20Ibs) throughout the shift.

Working Conditions :

This position requires frontline staff, in some cases, to be exposed to emotionally disturbing events, such as medical distress, threatened / actual serious injury, violence, abuse, and death.

There may also be exposure to situations where clients may be experiencing fear, terror, hopelessness, rage, self-harm and conflict.

It is understood and accepted that this position will be working in distress / high-stress situations, which may include emergency response where resiliency, stress tolerance, and the ability to maintain composure is imperative.

This position may also be exposed to bodily fluids. The health and safety - both physical and psychological- of our employees is a priority.

The Alex is focused on providing a safe, supportive and healthy work environment.

Benefits :

Some of the great benefits The Alex has to offer include :

• 3-weeks’ vacation
• Medical and Dental Coverage
• Health / Wellness Spending Accounts
• RRSP and / or Student Loan Repayment Program (up to 5% match)
• Sick / Wellness Days
• Personal Days
• Floating Holiday
• Employee Family Assistance Plan
• Professional Development

About The Alex : The Alex is a beacon of hope for Calgary’s most vulnerable citizens, offering wrap-around health care, housing, social, and wellness programs.

With a patient and client-centered approach, we envision a community where every individual is valued and empowered to thrive.

Our mission is to improve quality of life through accessible and integrated health, housing, and social services. With five decades of experience, we have earned a reputation for tackling tough health and social issues, guiding individuals on their journey from crisis to wellness, and from challenge to change.

Program Overview : Abbeydale Place and The Prelude are two low-barrier Place Based Supportive Housing (PBSH) programs that provide safe and stable housing to adults with a history of homelessness and a high level of vulnerabilities due to concurrent health disorders.

Our philosophy is that everyone is entitled to appropriate housing and the supports they need to sustain that housing. Our services are delivered within an Intensive Case Management model and we adhere to the principles of harm reduction, housing first and a strength-based practice.

Our residents range from 18 70+ years, with tri-morbidity, polysubstance use, and cognitive barriers to independent housing (such as brain injury, dementia etc.).