Support Desk Technician

Responsibilities :

• Manage user support requests received through phone and email with a professional demeanor.
• Collect and document essential user and issue information.
• Prioritize and coordinate support tasks, escalating issues when necessary.
• Document the support process and resolutions.
• Access and leverage online resources for software and driver updates.

Must have knowledge and experience :

• Proficiency with Dell and VMware products.
• Incident response experience.
• Security expertise.
• Willingness to travel on short notice.