Position Details

What You Will Do

• Coaching, developing and motivating Support Associates to ensure that they are meeting expectations against key performance indicators and achieving their career objectives
• Deliver on profitable growth through a commitment to providing exceptional customer experience to members
• Provide immediate and ongoing feedback and mentoring to employees regarding their performance and development
• Participate in Insurance business planning as well recruitment and workforce planning
• Assist with projects and initiatives to help meet the organizations strategic goals
• Manage, analyze and optimize revenue, retention, underwriting goals and customer experience quality levels results
• Support an environment that encourages high performance, high engagement and career growth
• Lead staff meetings to review department and corporate results
• Implement new policies and procedures, and conducting regular ensure compliance with all company underwriting guidelines
• Work with business partners to help achieve organizational objectives

Who You Are

• Must have OTL (Other Than life) license
• Post-secondary education in Insurance of business-related field preferred
• 2 -4 years Insurance experience
• Effective business decision making attributes
• Excellent customer service and interpersonal skills
• Exceptional written and verbal communication skills
• Excellent organizational, time management, project management and planning skills are essential
• Superb leadership abilities to maximize team performance and organizational success

What’s in it for you :

• Competitive salary
• Annual bonuses and merit increases
• 3 weeks’ vacation
• Flexible benefit plan
• Defined Contribution Pension
• Complimentary CAA Membership

As an organization we are focused on Member safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.