Description

• Customer Service Excellence : Lead by example, consistently demonstrating high standards in customer service and sales aligned with the brand’s expectations.
• Community Engagement : Build the local customer base by engaging with the community, seeking opportunities to increase brand awareness, and sharing the brand’s story and values.
• Customer Satisfaction : Address concerns and complaints promptly, with a commitment to exceeding expectations.
• Team Leadership : Inspire and motivate the store team, exemplifying and instilling core values in every interaction.
• Employee Development : Coach, guide, and genuinely connect with the team, offering consistent and thoughtful feedback to promote growth.
• Inventory Management : Ensure inventory accuracy, oversee stock replenishment, and maintain brand standards for quality and presentation on the sales floor.
• Sustainable Practices : Lead sustainability initiatives, reinforcing the brand’s commitment to environmental responsibility.
• Performance Metrics : Actively coach the team to meet revenue targets and performance metrics.

Requirements

Qualifications & Experience

• Minimum of 4 years of experience in a retail management role, preferably within the wellness, natural products, or beauty sector
• Proven track record of achieving sales targets and operational goals in a retail environment
• Experience in team leadership, with demonstrated skills in coaching, development, and performance management
• Strong understanding of inventory management, including stock control, accuracy, and merchandising standards
• Familiarity with community engagement and customer loyalty-building techniques
• Knowledge of sustainability practices and a passion for promoting environmentally responsible business practices

Skills & Competencies

• Strong interpersonal and communication skills, able to connect with customers and team members authentically
• Entrepreneurial spirit with a proactive approach to driving business results
• Customer-focused mindset, with an ability to address concerns and enhance customer satisfaction
• Ability to inspire and motivate a team, fostering a positive, inclusive work environment
• Effective problem-solving skills, with the ability to make decisions confidently and handle challenges effectively
• Proficiency with point-of-sale (POS) systems, inventory software, and basic computer applications

Personal Attributes

• Passionate about natural products, sustainability, and environmental stewardship
• Growth-oriented and adaptable, willing to embrace new challenges and initiatives
• A positive attitude, bringing energy, humour, and kindness to the workplace
• Willingness to go above and beyond, with a fearless approach to trying new ideas and improving store performance

Corporate Culture

If you’re a natural enthusiast with a hankering to work in a delightfully smelling, stay-on-your-toes environment and an inclusive workspace, please apply!

• Significant product discounts and quarterly allowances
• Subsidized group medical and dental benefits for you and your family
• Profit sharing program
• Generous paid annual vacation and personal days
• Healthy lifestyle support through a yearly allowance
• Access to a dedicated coach to help you optimize your potential
• The opportunity to participate in organized activities