Position Summary

Under the general supervision of the OGELP Bundle Designate, this position is responsible for supervising the work of the Audit team, reviewing and balancing gaming revenues and volumes.

Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

• Helps create an engaged work environment by choosing positivity and fun, recognizing excellent peer performance, and by caring about and supporting our colleagues every day
• Provides leadership, direction and mentoring to the Audit team while providing continuous coaching for success to achieve high performance
• Assists in the implementation of the departmental strategic plans
• Responds to, resolves or escalates Audit issues
• Review, enter and balance daily gaming revenues
• May assist with payroll & scheduling reconciliation
• Distribute revenue reports to management and regulatory bodies
• Reviews cage clo seouts (Some locations)
• Communicates effectively with all appropriate operational departments
• Builds strong working relationships with guests and team members
• Complies with licensing laws, health and safety and other statutor y regulations
• Develops and cultivates strong working relationships with all stakeholders : guests, ownership, regulatory bodies and team members
• Coaches a team of engaged team members who care passionately about the busines s, site operations, and delivering a great guest experience.
• Stewards workplace health, safety and wellness with a focus on team member education & training, workplace inspections and accident prevention not reaction;
• Anticipates operational and service issues before they escalate, trouble-shoots and resolves guest concerns before they are complaints
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other d uties as assigned or directed

Education and Qualifications

• High School Diploma
• Minimum 2 years of experience in administration; minimum 1 year in casino operations an asset
• Previous supervisory exp erience an asset
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• Ability to successfully obtain a Gaming License
• Bilingual (English / French) is an asset but not required

Work Environment Considerations

• Work within a 24 / 7 operation with ability to work flexible hours when required (days, evenings, nights, weekends and holidays)
• Must be willing to submit to a criminal record check with results acceptable to our organization, standards and position.

Great Canadian Entertainment is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors.

We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required.

We thank all applicants for their interest and will contact those qualified to continue in the recruitment process.