Service Writer

Service Writer

Offer parameters
Maxim Truck and Trailer
$29 an hour (estimated)
Thunder Bay, ON

Woke Type

full-time

About

SERVICE WRITER

Maxim Truck and Trailer

125 Conservation Road

Thunder Bay, ON P7B 6T8

Maxim Truck and Trailer is currently seeking to fill a Writer position at our Thunder Bay location. The Writer provides front line customer service, including unit intake / return and liaising between shop and the customer during the repair process to ensure long-term customer relationships and profitable work for Maxim.

Responsibilities :

  • Process internal & external customer requests. This includes obtaining customer and vehicle information, handling customer complaints, and communications between the customer and the shop.
  • Preform unit intake process, which includes checking for previous repairs and checking for warranties.
  • Providing updates to customers and maintaining communication with the customer on any changes to quotes or additional work required.
  • Perform new unit check in process. Ensures damages are recorded and signed off by the driver and necessary case files are started to obtain authorization on repairs.

Qualifications :

  • 1 to 2 years of experience in the automotive industry
  • Experience in medium / heavy duty truck (or related) industry (to understand repair time length and how to manage work orders) would be an asset but is not required
  • Front line customer service experience
  • Technical product knowledge is preferred
  • Strong internal and external customer service focus & ability to build relationships
  • A team player that takes initiative and proves a good work ethic
  • Possess strong listening, problem solving and decision making skills
  • Basic computer experience : MS Word, Internet, email, keyboarding, data entry
  • Organized, sets, and meets priorities
  • Strong attention to detail
  • Ability to work with interruptions

Hours : Monday to Friday, 8 : 00AM to 5 : 00PM

Why choose Maxim?

  • A competitive hourly wage
  • Group benefits including health (drug card), dental & vision
  • RRSP plan with company match
  • Educational assistance plan
  • Apprenticeship training supported
  • Employee referral $$ bonuses
  • Opportunities for advancement
  • Strong team environment
  • Support of a national company

More about us :

We provide quality transportation equipment, parts, and service to our customers.Headquartered in Winnipeg, Manitoba, we are a full service truck and trailer equipment dealer with 17 locations from Vancouver to Montreal.

We are proud to be a Canadian company with almost 500 employees.