SERVICE WRITER

Maxim Truck and Trailer

125 Conservation Road

Thunder Bay, ON P7B 6T8

Maxim Truck and Trailer is currently seeking to fill a Writer position at our Thunder Bay location. The Writer provides front line customer service, including unit intake / return and liaising between shop and the customer during the repair process to ensure long-term customer relationships and profitable work for Maxim.

Responsibilities :

• Process internal & external customer requests. This includes obtaining customer and vehicle information, handling customer complaints, and communications between the customer and the shop.
• Preform unit intake process, which includes checking for previous repairs and checking for warranties.
• Providing updates to customers and maintaining communication with the customer on any changes to quotes or additional work required.
• Perform new unit check in process. Ensures damages are recorded and signed off by the driver and necessary case files are started to obtain authorization on repairs.

Qualifications :

• 1 to 2 years of experience in the automotive industry
• Experience in medium / heavy duty truck (or related) industry (to understand repair time length and how to manage work orders) would be an asset but is not required
• Front line customer service experience
• Technical product knowledge is preferred
• Strong internal and external customer service focus & ability to build relationships
• A team player that takes initiative and proves a good work ethic
• Possess strong listening, problem solving and decision making skills
• Basic computer experience : MS Word, Internet, email, keyboarding, data entry
• Organized, sets, and meets priorities
• Strong attention to detail
• Ability to work with interruptions

Hours : Monday to Friday, 8 : 00AM to 5 : 00PM

Why choose Maxim?

• A competitive hourly wage
• Group benefits including health (drug card), dental & vision
• RRSP plan with company match
• Educational assistance plan
• Apprenticeship training supported
• Employee referral $$ bonuses
• Opportunities for advancement
• Strong team environment
• Support of a national company

More about us :

We provide quality transportation equipment, parts, and service to our customers.Headquartered in Winnipeg, Manitoba, we are a full service truck and trailer equipment dealer with 17 locations from Vancouver to Montreal.

We are proud to be a Canadian company with almost 500 employees.