Responsibilities

• Build, test, and service all products
• Assess and report back on findings on a case-by-case basis
• Locate root cause of custom concerns and recommend actions
• Install and configure software, hardware, drivers, and BIOS related items
• Provide sales support and technical guidance
• Must be willing to work evenings and / or weekends depending on shifts

Qualifications / Key Competencies :

• Must be able to read and speak English fluently, additional languages considered and asset
• Hand soldering skills highly preferred and considered an asset (SMT / board level repairs)
• Understanding of computer hardware assembly and setup (includes but not limited to BIOS setup, Windows installation / automation, device interfaces)
• Ability to repair laptop (LCD, mainboard, components)
• Able to work well under pressure
• High attention to detail
• Proficient in Microsoft Office suite (Word, Excel, Power Point, Outlook)
• Analytical decision-making skills
• Strong problem solving and troubleshooting skills
• Able to work independently and within a group
• Strong team player
• Continual Improvement mindset
• CompTIA A+ certification considered an asset
• ITIL certification considered an asset
• Soldering skills on board-level-component is an asset

Experience and Education Requirements :

• Must be able to legally work within Canada (no job sponsorship)
• At least 3 years experience within the repair industry
• At least 5 years building computer systems (formal or informal)
• A minimum of High School / GED required