Service Representative - Sr. (Payment Operations)

Location : Mississauga, ON (Hybrid - 1 day in office per week)

Contract : $18.20 / hr for T4 OR $21.68 / hr for Incorporated 10 months (Dec 9, 2024 - Oct 31, 2025)

Schedule : 8-4 : 30, 9-5 : 30, or 11-7 : 15

Key Skills & Experience

• Data Entry : Prior experience preferred, but open to fresh graduates
• Communication : Fluent English; excellent communication skills
• Problem Solving : Strong ability to address issues and find solutions
• Detail-Oriented : Quick learner with high attention to detail
• Adaptable : Thrives in a fast-paced environment
• Technical Proficiency : Strong computer and data management skills
• Customer Interaction : Excellent telephone etiquette and customer service orientation

Preferred Qualifications

• Banking / Financial Industry : Prior experience in financial / banking roles
• Call Center Background : Previous experience handling high-volume customer interactions
• Wire Payments Knowledge : Familiarity with processing CAD, USD, and other foreign currency transactions (EUR, GBP, CHF, etc.)

Key Responsibilities

• Process transactions, reconcile activities, and respond to inquiries following established procedures
• Communicate with internal and external partners to address standard and non-standard requests
• Perform administrative tasks (document collection, archiving, report preparation)
• Support junior staff with escalated tasks and contribute to process improvement initiatives
• Provide on-the-job assistance and training as needed

Soft Skills

• Strong investigative, prioritization, and organizational abilities
• Exceptional customer service and teamwork skills
• Initiative-driven, enthusiastic, and motivated

Education

• University / College Degree Required