Service Counter Clerk / Temporary position Pointe-Claire is a city with a population of 34,000 located along Lac Saint-Louis and forming part of Greater Montreal.
Recognized for its lifestyle, Pointe-Claire also has a distinctively rich architectural and historical heritage and provides services of outstanding quality to its population.
Dedicated to the life of its citizens, the City's mission is to ensure that the quality of its social, cultural and economic environment is maintained for citizens today as well as future generations.
Departmental mission : The mission of the Communications Department is to ensure the quality of the City's communications with citizens and other audiences and to maintain the City's reputation and the consistency of its image.
Description : Reporting to the Senior Advisor - Communications, the incumbent will have to provide customer service pertaining to the City of Pointe-Claire's various activities.
The incumbent will have to reply to citizens on various matters pertaining to the City's departments such as public works, taxation, urban planning, engineering and recreation.
General responsibilities and goals : The incumbent carries out the following main activities : - Processing information requests from customers, ensuring the accuracy of the answers by using the tools available to him / her or by taking the necessary actions with the responsible departments.
- Providing the required service in accordance with the agreements negotiated with the departments.- Taking in, analyzing, processing and following up on requests, complaints, comments or suggestions, and claims from customers.
- Taking in various amounts of money and balancing the cash and statements. - Becoming familiar with the various projects and helping prepare the profile of the population's needs.
- Initiating or participating in information meetings or problem-solving processes with the stakeholders involved, along with his / her immediate supervisor.
- Keeping his / her knowledge current, updating the tools available to him / her and ensuring the availability of information documents for customers.
- When required, providing the permits and certificates already issued by Urban Planning or the Inspection-Public Safety Department.
- Writing various reports pertaining to his / her activities and certain explanatory or informative documents.- Guiding and directing the work of several employees assigned to related duties and checking the quality of the work.
- As needed, using various devices and systems to perform certain job-related duties, having access to the appropriate programs.
- Entering the required information into the current management software. - Acting as a commissioner for oaths.- Performing any other related tasks.
- Job requirements : - Hold a high school (Secondary 5) diploma;- The work requires four (4) years of experience in a job making it possible to become familiar with the nature of the job or any other combination of schooling and experience considered equivalent according to the established policy;
- Bilingualism (spoken French and English);- Good knowledge of written French, knowledge of written English is an asset; - Tactful, calm and courteous;
- Knowledge of the City's municipal services and activities;- Ability to analyze and synthesize;- Organized, detail-oriented and comfortable with different computer systems;
- Exhibit judgement and independence. Schedule : 35 hours per week : For the period between Thanksgiving and the first (1st) Monday of May : Monday, Tuesday, Wednesday and Friday from 8 : 30 a.
m. to 4 : 30 p.m. and Thursday from 11 : 00 a.m. to 7 : 00 p.m.For the period between the first (1st) Monday of May and Thanksgiving : Monday to Wednesday 8 : 00 a.
m. to 4 : 30 p.m., minus forty-five (45) minutes for lunch; Thursday from 10 : 30 a.m. to 7 : 00 p.m., minus forty-five (45) minutes for lunch;
Friday, 8 : 00 a.m. to noon. Footnote :
The City of Pointe-Claire is an equal opportunity employer and invites women, Aboriginal people, members of visible minorities, ethnic minorities and handicapped persons to submit their candidacies.
We thank you in advance for your application; however, only candidates who are selected will be contacted.