Position Summary

The Service Coordinator / Dispatch will work in a fast paced, ever changing environment to organize the equipment and personnel required for each job to maximize efficiency while exceeding our exceptional safety and service standards.

As the main point of contact between our operations team and our customers, the Service Coordinator will have exceptional communication skills with an eye for detail and understanding of the work performed within the district.

Specific Duties and Responsibilities

Management of all customer inquiries including the scheduling of customer requests based on scheduling parameters

Generate all required work orders in OMS and schedule for executions

Schedule equipment and personnel to complete work for external and internal clients

Finalize all invoices for review and submission to clients

Liaison with facility operations regarding waste requirements and supplies

Support sales & field services team in the quoting and execution of work

Communicate with internal and external customers effectively, instilling confidence that they are dealing with the industry leader

Review driver as well as fleet equipment operating hours to ensure compliance with regulations and maximum safety and efficiency

Review collection reports to ensure efficient route planning

Review work orders continuously to ensure job scopes are accurate, detailed and sufficient for billing

Participate & support in RFP process and to foster a winning culture

Active member of the after-hours response team

Requirements

Exceptional communication and customer service skills with the ability to provide clear, detailed instructions

Hazardous waste management industry experience a strong asset

Experience with Vacuum Truck Services work and understanding of personnel and equipment needs would be considered an asset

Class 1 or 3 driver license with prior commercial vehicle operations would be an asset.

Ability to multitask and problem solve in fast-paced, high-stress situations

Business acumen with a passion for efficiency and continuous improvement

GFLTalent

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.

If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [email protected]