Our client a Managed IT company in North Yorkis in search of a Service Coordinator who can deliver exceptionalcustomer service to their clients.
There a lot of room for quickadvancement within the company as hard work is recognized. They areone of leading IT Solution providers to law firms in the GreaterToronto Area.
JobDescription :
Are you ambitious organized and astrong communicator Our client is one of the fastest growing ITSupport companies in the GTA.
Our Service Coordinator isresponsible for all nontechnical and 1st level technical SupportDesk tasks. Responsible for the coordination support management andexecution of 1st Level proactive and reactive activities to ensureoutstanding client support.
These activitiesinclude
communicating with clients andvendors.
Essential Duties andResponsibilities :
Handle incomingcalls / emails / tickets to support our clients
Communicate directly with clients to provide status updates ornecessary followup
Communicate and work directlywith vendors to ensure client issues areresolved
Monitor incoming incidents reported atthe Service Desk and route appropriatelyto
respective teams
Basic 1stlevel troubleshooting and issue resolution
Clearly document issues and solutions
Assist theService Desk to help meet all SLA requirements and exercise anownership
mentality toward customer needs showingrespect and consideration to all team
members andcontributing improvements where possible to IT Service Deskoperations
and processes
Collaborate with team and Service Desk Manager to assess processimprovement
opportunities assess tools etc. toimprove Support operations
Keep manager informedof issues that may impact the organization
Sendout customercommunication
Requirements :
Comfort with Windows desktop and Microsoft OfficeSuite
Ability to grasp newtechnology
Ability to follow standard operatingprocedures
Ability tomultitask
Strong organizationalskills
Experience working in a customer facing(inperson or remotely) role
Exceptional customerservice and communication skills (includingClevel)
Ability to set and manage clientexpectations
The ability to work effectively ina fastpaced environment
Strong time managementskills
Attention to detail and strong desire tolearn
Compensation :
Our clientoffers excellent compensation and benefits including competitivesalaries
commensurate with experience familybenefits plan internal rewards profit sharing
anda generous vacation plan.