To act as a personal representative of thehotel by providing guests with the service that reflects the highstandards of the Fairmont Royal York.

Overall dining experience isessential therefore you the server must have a thoroughunderstanding of the operation the menus including the wine menu ala carte menus and all other promotional menus in order tosuggestively upsell benefiting the hotel its shareholders andyourself.

• To report to duty punctuallyin order to maintain the integrity of coworkers andguests
• To consistently offer personal friendlyand efficient service
• To clear all dishes todeliver meals and to present cheques in a professional and discreetmanner
• To have full knowledge of the menubeverage lists in your outlet and all other special promotionstaking place in the hotel
• To take correctiveaction when dealing with dissatisfied guests as the main goal is tohave the guest leave happy
• To be knowledgeableof all menu items their garnishes contents and preparation methods.To be prepared to answer any guest questions about menu items in adirect and concise way
• To maintain teamwork andgood work ethics with all guests (internal and external) byassisting coworkers with any duties without compromising the guestsdining experience
• To understand shift endreports have knowledge of noncash / cash transactions and proceduresfor depositing monies into safe or collecting duebacks
• To have read and understood all hotelpolicies and procedures and departmental standards as outlined inthe employee handbook
• To understand the concepthours of operation procedures for order taking writing reservationstable setting and guest service standards of therestaurant
• To be aware of safety and sanitationwhen handling food and beverage
• To understandeach work section and all side duties that may be assigned toyou
• Attend preshift weekly and monthly meetingsto ensure open lines of communication between allemployees
• To fully understand and follow thehotels recycling program andprocedures
• Immediately report any accidentsthat happen (regarding a guest a coworker or yourself) to yourmanager
• To express your concerns suggestions orcomments on how to improve the guests experience or ways to improvethe operation as a whole
• To understand how tooperate all the equipment used in the outlet
• Tounderstand all other outlets services and offices in the hotel(location hours of operation andofferings)

Qualifications : Qualifications :

Qualifications :

• Availableto work breakfast and lunch service
• Previouswork experience in a restaurant / food and beveragesetting
• Excellent interpersonal skills and ateam player attitude
• Smart Serve trainingprogram certification
• Must be age of majorityto serve alcoholic beverages
• OTEC certificatean asset

PhysicalAspects of Position include but are not limited to thefollowing :

• Constantstanding and walking throughout shift
• Frequentlifting and carrying up to 30 lbs
• Constantkneeling pushing pulling lifting
• Frequentascending or descending ladders stairs andramps

Remote Work : Employment Type :

Employment Type : Parttime

Parttime