The Server will contribute to the overall success of the hotel by providing superior customer service and upholding quality standards for Coast Hotels Food & Beverage operations.

Responsibilities :

• Provides customer service through the completion of routine duties and tasks such as taking, relaying, and serving food and / or beverage orders, pouring all drinks as per Serving it Right industry standards, providing food and / or beverage product knowledge, managing reservations, handling cash, cheques, credit and debit card transactions in accordance with Hotel Policies
• Acts as an ambassador for Coast including greeting guests, making them feel welcome, and handling basic inquiries
• Adheres to quality and industry standards when completing tasks
• Checks on guest satisfaction and follows up on requests where possible and appropriate
• Ensures the safety and security of the property, the ambassadors and guests when completing tasks
• Stocks supplies and maintains inventory levels
• Demonstrates a customer service attitude with internal / external contacts
• Other duties as required

S kills / Knowledge / Experience :

• Industry-specific certifications such as FOODSAFE and Serving It Right (or equivalent)
• Hepatitis A vaccination is recommended
• Professional attitude and appearance
• Excellent communication, interpersonal, and customer service skills
• Cash handling experience an asset
• Ability to multi-task
• High attention to detail
• Exemplifies Coast’s core values and enjoys working in a culture of accountability

Additional Skills :

• Secondary school diploma preferred
• Strong time management and organizational skills
• Knowledge of health and safety regulations
• Knowledge of menu items
• Ability to work as part of a team and independently
• Industry-specific certifications such as Food & Beverage Server and asset
• Workplace Hazardous Materials Information System (WHMIS) training an asset
• Able to work a flexible schedule, which includes evenings, weekends and holidays