Position Description

About Us

First Nations Bank of Canada is a federally chartered bank primarily focused on providing financial services to the Indigenous marketplace in Canada.

Over 87% Indigenous owned and controlled, FNBC is a leader in advocating for the growth of the Indigenous economy and the economic well-being of Indigenous people.

Headquartered in Saskatoon, SK and named one of Saskatchewan’s Top Employers, FNBC takes pride in its workforce of over 64% Indigenous employees working at locations across Canada.

About the Role

As a Senior Manager, Retail Banking, you will be working in collaboration with the Vice President, Retail Banking and other Retail Banking Senior Managers in leading, developing and coaching a team of Retail Branch Managers and their employees.

This is a permanent full-time position. This position is in-office at one of our main office locations in Saskatoon or Vancouver.

These locations are on urban First Nations land. A hybrid position may be considered.

Here's What You'll Be Doing :

Coach to maintain, develop, and build customer relationships by providing optimum customer service and participating in business and community events

Coach to ensure customer problems are handled appropriately, and participate in the negotiation and resolution where necessary

Ensure staff are fully trained in product knowledge and fostered within a cross-selling environment to provide optimum customer service

With the support of the VP, participate in business planning and assist with the communication strategy to the people managers

Monitor unit profitability through effective oversight of non-interest expenses, revenue, and loan products

Support to the Retail Managers to achieve branch business objectives for sales and service, revenue, volume growth and profitability

Coach to ensure credit decisions and recommendations are in accordance with sound credit granting principles, and are in accordance with policies and procedures

Ensure consistent coaching of employees to deliver on the business sales and service strategy

Develop and build internal partner relationships, supporting branch operations to meet customer service requirements and resolve issues or concerns

Follow and ensure employees are knowledgeable of and comply with Bank and industry codes of conduct, laws and regulations

Follow and ensure employees understand and apply bank / branch operating policies and procedures

Ensure necessary due diligence is taken to support the accuracy of all customer transactions

Monitor for timely completion and accuracy of all administrative requirements for the various support units (Compliance, Operations, Finance, Credit Risk Management, Human Resources)

Qualifications Required

What We Are Looking For :

Minimum five (5) years of management experience working in a financial institution

Completed post-secondary study in Finance, Business Administration, Management / HR or related field

Proven experience in a retail bank

Knowledge of retail banking rules, regulations and procedures

Working knowledge of banking software and MS Office 365

Patience and problem-solving ability

Customer-oriented attitude

Excellent communication skills

Adaptability, flexibility, and ability to multitask

Willingness to travel for branch visits

Job Location

This position is located in-office at our Saskatoon or Vancouver locations - hybrid positions may be considered.