Senior Bilingual Customer Service

Full-Time, PERM

Location : Mississauga Hybrid

Hours : Flex Day 8 : 30-5

Salary : Up to $80K

Our client distributes chemical products in markets across North America. They are seeking an organized, enthusiastic team player who can multi-task and play a key role in their customer service department.

They value the protection of health, safety and environment and ethical business practices.

PERKS :

• Not a Call Center
• No phone calls at all!! Only email
• Medical, Dental
• Family feel, Tight team, social functions-
• Excellent Team environment-Relaxed
• Tuition reimbursement
• Long term disability

Responsibilities :

• Primary point of contact, providing high level of service to all customers (include prices, delivery dates, product selection and availability)
• Coordinate product deliveries with affiliated distribution warehouse
• Receive, expedite and accurately process to completion all sales orders to meet customer expectations
• Work with sales team, production and distributors to effectively fulfill customers expectations
• Monitor and follow up with customer’s blanket orders and outstanding orders
• Process customer orders ( all orders received by email)
• Process customs paperwork for orders entering Canada (training provided)
• Send all documents to customer including scale tickets and certificate of analysis
• Send completed order to accounting / invoice dept

Qualifications :

• Bilingual French and English
• 3 years of Full Product Order Management experience
• Out going with customers
• Multi tasking / prioritizing
• Team player
• Good computer skills