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Senior Bilingual Customer Service
Full-Time, PERM
Location : Mississauga Hybrid
Hours : Flex Day 8 : 30-5
Salary : Up to $80K
Our client distributes chemical products in markets across North America. They are seeking an organized, enthusiastic team player who can multi-task and play a key role in their customer service department.
They value the protection of health, safety and environment and ethical business practices.
PERKS :
- Not a Call Center
- No phone calls at all!! Only email
- Medical, Dental
- Family feel, Tight team, social functions-
- Excellent Team environment-Relaxed
- Tuition reimbursement
- Long term disability
Responsibilities :
- Primary point of contact, providing high level of service to all customers (include prices, delivery dates, product selection and availability)
- Coordinate product deliveries with affiliated distribution warehouse
- Receive, expedite and accurately process to completion all sales orders to meet customer expectations
- Work with sales team, production and distributors to effectively fulfill customers expectations
- Monitor and follow up with customer’s blanket orders and outstanding orders
- Process customer orders ( all orders received by email)
- Process customs paperwork for orders entering Canada (training provided)
- Send all documents to customer including scale tickets and certificate of analysis
- Send completed order to accounting / invoice dept
Qualifications :
- Bilingual French and English
- 3 years of Full Product Order Management experience
- Out going with customers
- Multi tasking / prioritizing
- Team player
- Good computer skills