Duties

• Provide administrative and secretarial support to outpatient clinicians.
• Schedule appointments, using electronic scheduling system.
• Provide reception services answering and redirecting calls and / or inquiries.
• Receive visit check-ins and registrations.
• Perform general office duties such as filing, photocopying, sending faxes and ordering office supplies.
• Use network technology efficiently (electronic file management, data base management, email, appointment scheduling, registration, chart closing, chart ordering, etc).
• Create and maintain effective procedures to support service activities (statistics tracking, consultations,
• Prepare necessary paperwork (eg PAFs, requisitions) to support staffing and personnel functions for selected program staff.
• Co-ordinate and assist in arranging for relief for secretarial positions in Program.Provide back up for other Program secretaries as needed.
• Order and receive material supplies including completion of paperwork.
• Preparation of accounts reimbursement and funds request forms.
• Organize special events and activities, including use of video conferencing(OTN) and teleconferencing
• Schedule all room booking requirements for the program through the centralized room booking system.
• Provide support in hospital and program committees, which includes taking and preparing minutes.
• Ensure effective communication throughout the program by distributing information appropriately.
• Maintain up to date knowledge of the programs and responds to client and public enquiries.
• Work in a manner that compliance with staff and patient / client safety practices, policies and procedures of the Royal.
• Ensure a work environment that is conducive to The Royal’s Anti-Racism, Harassment & Discrimination Free Workplace policy.
• Other duties as assigned.

Qualifications :

• Completion of OSSD or equivalent.
• Office Administration or equivalent College certification and / or diploma OR relevant combination of education, training and experience (minimum experience two years full-time secretarial or clerical experience in a medical environment).
• Typing speed - 40 net words per minute minimum.
• Dicta typing skills
• An understanding of basic financial and mathematical concepts.
• Excellent communication, organization, problem solving, and customer relation skills, with the ability to relate to persons with mental illness.
• Excellent time management skills with the ability to prioritize and meet firm deadlines.
• High level of initiative, judgment and adaptability.
• Commitment to continuous learning and quality improvement.
• Ability to be proactive in task planning.
• Mature and professional demeanor with solid communication and interpersonal skills.
• Ability to work with multiple interruptions, manage competing priorities.
• Ability to function as a member of a team and work cooperatively with other team members.
• Proficiency with latest versions of Windows, Microsoft Word & Excel, Internet Explorer, Outlook, Meditech and standard office equipment (fax, photocopier
• English level A- is mandatory in oral expression, oral comprehension, reading comprehension and written expression. Bilingual (English / French) is considered an asset

Salary Range : 30.97 to 33.64 per hour