Responsibilities :

• Deal directly with customers and vendors by telephone, electronically and face to face
• Respond to or re-direct customer inquiries such as document requests, complaints, return orders, test result questions, discrepancies, damages, new product approval, sample requests, delivery status of orders, etc.
• Process Purchase orders, confirm availability, enter purchase orders and sales orders, and coordinate with all parties involved in the release and delivery of product.
• Communicate and coordinate with internal departments. Interact with traders, warehouse and quality assurance departments to provide updates on all orders
• Prepare and process import and / or export documentation for cross border and international shipments
• Maintain the Trading System database to ensure that all customer, supplier, product and pricing information is updated and accurate
• Maintain accurate and complete virtual files for all customer orders and related documentation.
• Invoice sales orders and process vendor invoices in a timely and accurate manner while adhering to all policies, procedures, and guidelines of the company
• Work collaboratively with accounting departments to resolve issues regarding credit holds, short payments, receivables and payables inquiries.
• Provide support to Traders with customer requests, claims, samples, material planning, documentation, etc.
• Follow company procedures and protocols (i.e. import procedures, Safe Foods for Canadians)
• Ad hoc tasks within administration, sales, etc.

Required Skills and Knowledge :

• Strong organizational skills
• Passionate and highly motivated
• Excellent communication and interpersonal skills
• Experience with Microsoft Office suite programs
• Problem analysis and problem solving
• Attention to detail and accuracy
• Ability to work well as part of a team as well as independently

Education and Experience :

• 1-2 years in B2B customer service and / or order entry is required.
• Post-secondary education is an asset.