Role Summary

The Laura Canada Sales Associate provides exemplary customer service to every client, has strong fashion awareness, is knowledgeable about our product and develops long-term relationships with customers.

Critical Functions

1. Customer Service

• Provides exemplary customer service by following the Laura Canada service standards.
• Drives sales by assessing the unique needs of customers and adding on in accordance with the Laura Canada service standards.
• Demonstrates strong wardrobing skills by assessing the unique needs of customers and keeping current on product knowledge, new arrivals, location of merchandise and fashion trends.
• Effectively develops customer relationships by applying Laura Canada’s Clientele Development tools.
• Promotes the website, store CRM, loyalty program and marketing initiatives / events in place.
• Executes all P.O.S. (Point of Sale) procedures accurately and efficiently (i.e. no sales, refunds, customer orders, etc.), as required.

Requirements

• Experience in a retail environment preferred
• Excellent communication and interpersonal skills
• Conducts oneself in a professional manner.
• Open to feedback and implements change in a timely manner.
• Demonstrates initiative on an ongoing basis.
• Positive attitude and confident
• Passion to keep learning, growing and adapting
• English and / or French as required

BenefitsWe are committed to helping you reach your full potential., Room to GrowAt Laura Canada, training & professional development are a top priority.

We invest in our employees by offering a wide range of training programs from IT to language training. We prioritize helping you achieve your professional goals by helping you build your strengths & develop your talents through coaching.

We are dedicated to keeping our employees engaged by offering internal advancement opportunities., An Inspiring WorkplaceIt’s no secret that a friendly & positive work environment is crucial for well-being and a happy sense of belonging.

Regular team building activities & lunches, a Halloween celebration, and an annual summer picnic are some of the many events organized to promote a passionate, creative & diverse company culture.

Work-Life BalanceWe believe that a healthy work-life balance is the key to success, which is why your quality of life is our first priority.

Recharge your batteries with paid vacation time & floater days. Enjoy our summer hours (half-day Fridays), and get to leave an hour early on Fridays the rest of the year.

You even have the option of taking a leave of absence if you ever need to. We make your life simpler by offering free parking, discounted dry cleaning pick-up and seasonal tire change services at our head office.

RecognitionHard work & dedication never goes unnoticed. Every employee enjoys a 50% off discount card valid on all Laura & Melanie Lyne styles.

Benefit from our employee referral program, offering a significant monetary reward for the right candidate. Every month, a sizable gift card is awarded to an employee nominated by their peers a person who has shown an admirable display of teamwork.

We also offer a gift to celebrate employees who reach an important career milestone., Health & Well-BeingWe encourage you to take care of yourself both mentally & physically because when you feel well, you do well.

We offer group insurance for your medical & dental needs; RRSP contributions so you can plan for the future; paid sick days for when you’re feeling under the weather;

and a discounted gym membership at Goodlife Fitness (Énergie Cardio) to maintain a healthy body & mind.,