Job Description

Location : Toronto

We are looking for a Full-Time Sales Associate with exceptional customer service and selling skills to join us at this exciting time for our organization .

When you’re not catching zzz’s, this is what you’ll do :

• Provide exceptional service to every person that walks through our doors
• Follow up with customers through clienteling and e-mail correspondence
• Help Casper maintain a healthy sales pipeline by collecting guest contact information and inviting individuals to trial our products
• Maintain the highest level of product knowledge and expertise
• Maintain the visual integrity of the space
• Create and process in-store sales
• Process and receive inventory replenishments
• Assist with setting up and executing community programs and events
• Record and relay recurring customer feedback and insights to internal teams such as tech, marketing, design, and product in order to constantly improve the customer experience

Qualifications

Our dream candidate is...

• Excellent communicator with a passion for people
• Strong written and oral communication skills
• Effective and expedient problem-solver with a meticulous attention to detail
• Passionate about Casper's core mission and values
• Positive attitude and feels there is no task too small
• Self-starter; entrepreneurial disposition
• Eager to be at the frontline of a fast-paced and growing brand
• Must understand and appreciate experiential retail
• Hours expectation : minimum of 40 hours per week including weekends, based on business needs
• Mac and Google suite proficiency is a plus

Additional Information

Why our Sales team love working here

• Base Salary plus commissions and bonus potential
• Medical, vision, and dental insurance to help you with those coughs or cavities
• Employee Discount on our wide range of Sleep Country brands
• Diverse and inclusive work environment
• Investment in training, mentoring, and career development opportunities across Canada
• Service awards, celebrations and other social events

If you dream about this stuff this job is probably right for you. We look forward to learning more about you!

About Sleep Country Canada / Dormez-vous?

Sleep Country is Canada’s leading specialty sleep retailer with a purpose to transform lives by awakening Canadians to the power of sleep.

Sleep Country Canada operates under the retailer banners; Sleep Country, Dormez-vous, the rest, Endy, Hush, Silk & Snow and most recently acquired, Casper Canada .

The Company has omnichannel and ecommerce operations including over 300 corporate-owned stores and 18 distribution centers warehouses across Canada.

Recognized as one of Canada’s Most Admired Corporate Cultures in 2023 by Waterstone Human Capital, Sleep Country is committed to building a company culture of inclusion and diversity where differences are embraced and valued.

The Company actively invests in its sleep ecosystem, innovative products, world-class customer experience, communities and its people.

For more information about Sleep Country, please visit www.sleepcountry.ca .