Job Description

The Sales Administration Team Lead is responsible for leading, mentoring, and supervising a team of sales administrators.

This role involves overseeing the processing of quotes, coordinating with the sales team to manage customer inquiries, implementing process improvements, and ensuring a smooth flow of information within the team and across departments.

The Team Lead will also be responsible for developing and presenting regular reports on overall sales performance and administrative metrics.

Team management

• Lead, mentor, and supervise the sales administration team.
• Conduct regular team meetings to ensure effective communication and alignment of goals.
• Monitor team performance and provide feedback and guidance for continuous improvement.
• Manage and prioritize the team’s workload to ensure timely completion of tasks.

Sales support

• Oversee the processing of quotes to ensure accuracy and timeliness.
• Coordinate with the sales team to manage customer inquiries and resolve issues promptly.
• Ensure high standards of customer service are maintained.

Customer communication

• Handle select customer accounts directly, maintaining effective communication and addressing any concerns or issues.
• Build and nurture relationships with key customers to enhance satisfaction and loyalty.
• Provide personalized support and follow-up to ensure a positive customer experience.

Process improvement

• Identify and implement process improvements to enhance efficiency and effectiveness.
• Maintain and update SOPs for the team.
• Work on promoting the customer portal to enhance user engagement and satisfaction.
• Support the manager with various ongoing projects to drive business objectives.

Collaboration

• Act as a liaison between the sales team, logistics, CST, and SE to facilitate smooth operations.
• Ensure a smooth flow of information and prompt resolution of issues across departments.

Reporting

• Ensure accurate order processing and recurring Cloud invoicing.
• Develop, prepare, and present regular reports on sales performance and administrative metrics and interpret the results to lead to specific actions or improvements.
• Track KPIs and analyze to implement strategies for enhancing team performance and achieving business objectives.

Qualifications

Experience :

• Minimum of 2 years of experience in sales administration or a similar role.
• Proven experience in team leadership and management.

Skills & Abilities

• Proficiency in SAP, SF and Microsoft Office Suite.
• Excellent communication, organizational, and problem-solving skills.
• Strong understanding of sales processes and customer service principles.
• Leadership : ability to lead and motivate a team to achieve high performance.
• Customer focus : commitment to providing excellent customer service and resolving issues efficiently.
• Collaboration : ability to work effectively with different departments and manage cross-functional relationships such as product management and sales.
• Language skills : French and / or Spanish preferred, but not required. English Required.

Education

• Bachelor's degree in a relevant field or equivalent work experience.