Our retail Assistant Store Manager (ASM) is vital to delivering a distinctive shopping experience. The ASM is primarily responsible for working collaboratively with the SM and company management and to manage, maintain and supervise day-to-day retail operations activities at the retail store location.

Key Duties & Responsibilities

• Provide assistance to store management in supervising and facilitating the daily operations of the store.
• Oversee the responsibilities of the Store Manager in their absence.
• Assist in the delivery of key personnel management, such as interviews, promotions, performance reviews and disciplinary actions, only when requested.
• Provide direction, guidance and instruction to all store associates as required.
• Ensure store conditions are consistently upheld to established standards.
• Assist in creating weekly staffing schedules; ensuring staffing levels adequately meet business needs, only when requested.
• Liaise constantly with the various departments of the store to ensure information is conveyed properly and expectations are communicated.
• Greet and assist customers in a way that models exemplary conduct to other staff.
• Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members.
• Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary.
• Ensure that all health, safety and security regulations are adhered to and required standards are met
• Oversee and assist in inventory management.
• Other duties as required.

Requirements

• Completion of high school and College / CEGEP / vocational or technical training required
• Demonstrated service orientation required.
• Must have valid Selling It Right certification
• Must provide a copy of clean Criminal Background Check prior to start date.
• Minimum of 3 to 5 years work experience in the retail industry required.
• Minimum 2 years work experience in a supervisory role in a retail environment required.
• Excellent time management and prioritizing skills required.
• Demonstrated ability to train and motivate staff required.
• Skills to monitor and assess staff performance required.
• Basic office administration skills required.
• High level of proficiency with Microsoft Office productivity suite.
• Highly effective teamwork skills.
• Able to effectively communicate both verbally and in writing with individuals at all levels of the organization.
• Strong customer service and troubleshooting skills.
• Well-defined sense of diplomacy.
• Must be available for shift work any time according to business needs, Monday to Sunday.
• Ability to work nights, holidays and weekends and different locations
• Excellent teamwork and team building skills.
• Thorough understanding of applicable health and safety legislation.
• Professional, responsive, and positive work attitude is essential.

Job Types : Full-time, Permanent

Pay Rate :