Job Description

• Provide quality and timely repairs and maintenance to musical instruments or gear that was purchased from Long & McQuade
• Provide quality and timely repairs and maintenance to musical instruments or gear from our store demo stock and rental inventory
• Use our common sense approach with customers to troubleshoot and solve problems
• Answer telephone calls and follow up with customers in a timely and professional manner
• Maintain accurate and detailed computer records of all active repairs
• Follow up on parts orders with suppliers
• Assist co-workers in tracking repair related shipments to and from the store
• Maintain a clean and organized workplace

Job Requirements

• Must have previous experience and training in the repair of musical instruments or gear
• Proven strong work ethic and commitment
• Ability to take initiative and work independently
• Positive attitude and steady composure
• Good organizational skills and attention to detail