HearCANADA is looking for a permanent full-time Client Care Coordinator for our Nanaimo, BC hearing clinic (Bowen and Fern Road intersection).

As a Client Care Coordinator, you will be the first point of contact for patients visiting our clinics. This is a full-time Monday - Friday day shift opportunity and would be a great career move for someone with strong administration / customer service skills looking to join a growing team.

What you'll do :

• Act as the key point of contact for patients at our clinic with client-facing / front-desk responsibilities (answering phones, scheduling appointments, greeting clients)
• Perform administrative tasks (processing payments, maintaining client files, ordering supplies, receiving incoming mail and packages)
• Educate patients on hearing device payment plans, insurance direct-billing, trial periods, and basic product questions with the goal of increasing sales and fostering loyalty to our services and products
• Participate in HearCANADA branding and marketing initiatives (attending community-based events, marketing collateral drop-offs, networking with other healthcare providers)
• Assist clinical team members with sanitization and equipment as directed

What we are looking for :

• 2+ years of experience in a retail customer service, administration, sales, or clinic capacity (or a blend of these settings!)
• Experience in a retail or sales-oriented environment is strongly preferred
• An energetic, self-driven person who is excited about business development and community partnerships / marketing
• Excellent communication skills with an ability to establish and build relationships with colleagues, coworkers, and community partner
• Proficiency with scheduling software and MS Office
• A valid driver's license and access to a vehicle is preferred as the role will involve some work related (mileage is compensated) local travel to events / marketing engagements

What’s in it for you :

• $21 - $24 / hour based on experience + quarterly bonus
• Employer-paid benefits that start on your first day
• RRSP program with employer matching
• Education assistance program and ongoing mentorship / professional development opportunities
• A culture that promotes inclusivity and a shared passion in making a positive impact in our community

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities.

Accommodations are available on request for candidates taking place in all aspects of the selection process.