Job Description

Job Description

Role Description

We are seeking a full-time Professional Services Specialist to support our clients across Ontario and remotely throughout North America.

In this role, you will collaborate with Security Integrators and End-Customers to ensure seamless system performance and optimization.

Your key responsibilities will include :

• Conducting comprehensive system audits for enterprise-level security systems.
• Identifying areas for improvement and optimizing systems based on audit results.
• Troubleshooting and resolving issues within existing systems.
• Leading the deployment of new systems, including video surveillance, access control, and video analytics solutions.

This role offers the opportunity to work with cutting-edge technology, support mission-critical security infrastructure, and make a tangible impact on customer success.

Qualifications for the Ideal Candidate :

We are looking for someone with experience working on enterprise systems across different verticals and applications. The platform we work with is Genetec and although preferred that the candidate is well versed in this platform, we offer training to transfer knowledge to someone who has experience in other systems.

• Exceptional English written and verbal communication skills; proficiency in French is a plus.
• A degree in Computer Sciences, Computer Engineering, Electrical Engineering, or similar experience.
• Strong problem-solving skills in hardware and software.
• The ability to multitask, work independently, and adapt to changing work priorities.

Technical Skills :

• Minimum of 3 years of experience with enterprise security systems, preferably with a major VMS provider like Genetec, Milestone, Avigilon, March Networks, etc.*
• Experience in working with Video Analytics and Dashboards.
• Advanced knowledge of Windows Server, Microsoft SQL..
• Profound understanding of networking principles and the IP protocol.

Perks of the job :

• Health Spending Account
• Access to Learning Platform with 7,000+ Professional Certification and Learning Tracks.

Company Description

SoloSquid is a Professional Services company focused on the enterprise physical security space. Our four pillars are Audit, Deploy, Optimize, and Maintain enterprise systems.

While we have a heavy focus on Genetec software, we are also engaged in creating custom integrations, building automations, and performing other tasks to help optimize both new and existing systems.

Company Description

SoloSquid is a Professional Services company focused on the enterprise physical security space. Our four pillars are Audit, Deploy, Optimize, and Maintain enterprise systems.

While we have a heavy focus on Genetec software, we are also engaged in creating custom integrations, building automations, and performing other tasks to help optimize both new and existing systems.