Pharmacy Assistant / Health Care Program Assistant :

This position combines the roles of a Health Care Program Assistant and a Pharmacy Assistant. The Health Care Program Assistant acts as a single point of contact resource in communicating with health care practitioners and patients.

This position delivers seamless, high-quality service and support to patients and physicians through assistance with private and provincial drug plan navigation.

Health Care Program Assistant Duties :

• Liaise with assigned health care practitioners (HCPs) and report to those HCPs on the status of assigned patients.
• Complete and coordinate reimbursement navigation and administrative services on behalf of patients with public and private payers, including management of prior authorizations under the supervision of Pharmacists.
• Provide exemplary customer service, especially via phone.
• Create and maintain accurate patient records
• Enter data accurately into various systems

Pharmacy Assistant Job Duties :

• Under direct supervision of licensed pharmacist, assist with the dispensing of prescription medication and other medical products to patients
• Package and label medications for distribution, ensuring compliance with all safety and regulatory requirements.
• Prepare and organize medication orders for delivery to patients and healthcare facilities
• Perform administrative duties, including answering phones, receiving and inputting prescription orders, operating cash registers
• Liaise with healthcare providers and patients to obtain and verify prescription information
• Manage and update inventory, including ordering and restocking medications and supplies

Qualifications

• Previous work experience in community pharmacy is strongly preferred
• Proficient in Kroll Pharmacy Software preferred
• Strong communication skills, excellent telephone etiquette, a keen eye for accuracy and the ability to quickly evaluate and respond to an array of inquiries
• Knowledge of Canadian drug reimbursement landscape considered an asset
• Knowledge of computer environments and basic computer programs (MS Office, Google).
• Ability to organize workflow and manage time effectively to meet client and customer deadlines with accurate transaction and process documentation.
• Capacity to work in a team environment and support co-workers.

Job Types : Full-time, Permanent

Pay : $$ per hour

Expected hours : 40 per week

Benefits :

Extended health care

Schedule :

• 8 hour shift
• Monday to Friday
• No weekends

Work Location : In person