Nature & Scope :

Reporting to the Fitness Supervisor, the Personal Trainer / Member Experience Representative will work collaboratively with all YMCA staff and volunteers to provide exceptional service to members and guests of the YMCA.

They will provide members with a comfortable and productive fitness environment through quality customer service and personal training and help the fitness department meet personal training targets.

Major Responsibilities :

• Assist individual members with their fitness programs, in a positive and professional manner
• Build meaningful relationships through daily interaction with YMCA members, visitors, and colleagues
• Cultivating personal training relationships by presenting the value of personal training to new and existing members.
• Perform member orientations to the fitness facility
• Perform all mandatory administration duties and records
• Clean all prescribed areas based on infection prevention protocols including fitness and high touch areas
• Ensure the safety of all members, participants, staff, and property by following YMCA standards / policies / procedures and ensuring they are maintained amongst all members and staff this includes the free weight, stretching, circuit and cardio areas