My Client is seeking a motivated and customer-focused individual to join our team as a Personal Lines Customer Service Representative (CSR), if you have Commercial Farm experience even better.

In this role, you will play a pivotal part in delivering outstanding service to our clients by assisting with policy inquiries, processing applications, and addressing client concerns.

As a key member of our team, you will have the opportunity to make a meaningful impact and contribute to our continued success.

Responsibilities :

• Serve as the primary point of contact for clients, providing prompt and courteous assistance via phone, email, and in-person interactions
• Respond to client inquiries regarding policy coverage, premiums, claims, and billing inquiries
• Process new insurance applications, endorsements, and renewals accurately and efficiently
• Collaborate with insurance carriers to obtain quotes, bind coverage, and process policy changes
• Assist clients with claims reporting and follow-up to ensure timely resolution
• Maintain accurate client records and documentation in our agency management system
• Identify opportunities to upsell additional coverage and products to meet clients' evolving needs
• Stay informed about industry trends, products, and regulations to provide informed recommendations to clients

Qualifications :

• Previous experience in personal lines insurance or customer service role preferred
• Excellent communication and interpersonal skills with a strong commitment to customer satisfaction
• Detail-oriented with the ability to multitask and prioritize in a fast-paced environment
• Proficient computer skills, BMS - Powebroker would be ideal
• MUST HAVE RIBO, 1 YEAR EXPERIENCE

Why this is for you :

• If you are looking for a great place to build your career, in office with a supportive and growth focused team, this is for you!!!
• Excellent commissions on NB, and compensation packages
• Benefits, RRSP MATCH 3%, paid sick time and more!

Let set up a call and discuss the endless possibilities! 289-338-2616

Kristy Kufner

MY PROMPT RESPONSE IS MY GUARANTEE TO YOU!