Position Details

In this role you will :

Renew expired memberships & sell new memberships

Solicit upgrades and add-ons to existing memberships

Secure ACCR (Express Renewal) on credit card sales

Manage call flow in conjunction with navigating screens.

Utilize SAP computer applications to process all service / sales transactions

Provide first call resolution to address all Member concerns

Accountable for Quality & Sales targets, and adhering to contract center metrics

Other duties as assigned

Requirements :

Completion of post secondary education

1 year experience in sales environment

Ability to adapt and work effectively within a variety of diverse situations

Excellent customer service skills interpersonal, phone etiquette, active listening / empathy, etc.

Strong sales aptitude

Excellent communication skills (oral and written)

Excellent organizational skills- multi-tasking

Proficient in Microsoft Office suite

Familiar with working in pressure environments

Available to work varied shifts including weekends and holidays and must be available to attend all scheduled training

Paid training for this position is on a schedule of 9-5 EST Monday to Friday for 4 weeks before moving to a varied work schedule