FUNCTION SUMMARY

Under the supervision of the IT Infrastructure Director, the OT Coordinator is responsible for maintaining a dynamic that favors the delivery of OT projects and the resolution of IT requests and incidents, while offering exceptional service to customers. RESPONSIBILITIES

• Coordinates activities related to OT (Operational Technology).
• Understand the context of production operations in order to resapond appropriately to internal customer requests.
• Promote rapid resolution, within the agreed SLA, and judicious prioritization of tickets being processed.
• Ensure adequate follow-up on ticket resolution.
• Propose long-term solutions to recurring tickets.
• Establish priorities and daily needs in collaboration with INFRA technicians.
• Work with INFRA technicians to resolve tickets.
• Coordinate follow-up of requests and incidents with external suppliers.
• Actively participate in internal and customer projects.
• Participate in improving internal processes and implementing required changes.
• Provide team performance indicators to identify opportunities for improvement.
• Participate in the recommendation and selection of technological alignments for operational activities.
• Maintain a strategic watch on best IoT tools and practices.
• Manage the performance, capacity, availability and security of our IoT network, servers and data.
• Act proactively on alerts from automated monitoring tools.
• Develop and implement maintenance and improvement projects for IoT infrastructure.
• Write and maintain complete documentation in our internal library.
• Validate existing daily processes and remedy recurring problems.
• Provide level 3 support to operational and infrastructure teams.

SKILLS AND APTITUDES REQUIRED

• Completion of an ACS in computer science, specializing in networking.
• 5 years' relevant experience in a manufacturing environment.
• Have worked in a decentralized environment (several sites).
• Have already worked with a work ticket tracking system.
• Willingness to travel on an ad hoc basis (plants in the US and Ontario).
• Willing to be on-call, in shifts, 24 / 7.
• Demonstrates an interest in customer service and teamwork.
• Ability to solve problems quickly.
• Willingness and dynamism to get actively involved in IT / OT improvement.
• Good learning skills.
• Demonstrated experience in a manufacturing environment, particularly in OT.
• Knowledge of network environments (Rockwell, Allen-Bradley, Cisco, Fortinet).
• Demonstrates autonomy, initiative and creativity.
• Ability to analyze, synthesize and make judgments.
• Professional and proactive attitude.
• Leadership and rigor.
• Good stress, time and priority management skills.
• Results-oriented.