OT - Coordinator

OT - Coordinator

Offer parameters
Groupe Leclerc
$75 an hour (estimated)
Saint-Augustin-de-Desmaures, Québec

Woke Type

full-time

About

FUNCTION SUMMARY

Under the supervision of the IT Infrastructure Director, the OT Coordinator is responsible for maintaining a dynamic that favors the delivery of OT projects and the resolution of IT requests and incidents, while offering exceptional service to customers. RESPONSIBILITIES

  • Coordinates activities related to OT (Operational Technology).
  • Understand the context of production operations in order to resapond appropriately to internal customer requests.
  • Promote rapid resolution, within the agreed SLA, and judicious prioritization of tickets being processed.
  • Ensure adequate follow-up on ticket resolution.
  • Propose long-term solutions to recurring tickets.
  • Establish priorities and daily needs in collaboration with INFRA technicians.
  • Work with INFRA technicians to resolve tickets.
  • Coordinate follow-up of requests and incidents with external suppliers.
  • Actively participate in internal and customer projects.
  • Participate in improving internal processes and implementing required changes.
  • Provide team performance indicators to identify opportunities for improvement.
  • Participate in the recommendation and selection of technological alignments for operational activities.
  • Maintain a strategic watch on best IoT tools and practices.
  • Manage the performance, capacity, availability and security of our IoT network, servers and data.
  • Act proactively on alerts from automated monitoring tools.
  • Develop and implement maintenance and improvement projects for IoT infrastructure.
  • Write and maintain complete documentation in our internal library.
  • Validate existing daily processes and remedy recurring problems.
  • Provide level 3 support to operational and infrastructure teams.

SKILLS AND APTITUDES REQUIRED

  • Completion of an ACS in computer science, specializing in networking.
  • 5 years' relevant experience in a manufacturing environment.
  • Have worked in a decentralized environment (several sites).
  • Have already worked with a work ticket tracking system.
  • Willingness to travel on an ad hoc basis (plants in the US and Ontario).
  • Willing to be on-call, in shifts, 24 / 7.
  • Demonstrates an interest in customer service and teamwork.
  • Ability to solve problems quickly.
  • Willingness and dynamism to get actively involved in IT / OT improvement.
  • Good learning skills.
  • Demonstrated experience in a manufacturing environment, particularly in OT.
  • Knowledge of network environments (Rockwell, Allen-Bradley, Cisco, Fortinet).
  • Demonstrates autonomy, initiative and creativity.
  • Ability to analyze, synthesize and make judgments.
  • Professional and proactive attitude.
  • Leadership and rigor.
  • Good stress, time and priority management skills.
  • Results-oriented.