Order Processor

About us

Dass Rebar is a wholly owned Canadian family business which has been in the construction and development industry for over 30 years.

J Dass built his business on hard work and his desire to provide second to none service to his customers. Dass began as a modest retail business and has now expanded into industrial and commercial development including hotels, banquet halls and residential high rise.

To learn more, visit Dass.ca

Job Summary

As a Order Processor, you will provide customer, sales and operations support in a consistent, efficient and timely manner conducive to the company’s mission statement and objectives, ensuring the highest level of customer service is always achieved.

The Order Processor accurately processes orders daily. Acting as a primary internal customer contact, communicating directly or through the sales organization with the customer to close business and complete administrative functions in line with the objectives and responsibilities of the Sales Team.

Manage regular and ad hoc projects, gathering information from multiple departments in the company.

Purpose

To provide administrative assistance to Management, and support daily activities of Customer Service, Sales, and Operations via direct interaction, phone, and email, along with the companies CRM and other business systems.

Order Processor Job Responsibilities :

Receive and review customer orders for accuracy and completeness

Enter orders into the system promptly and accurately

Coordinate with various departments to ensure timely order fulfillment

Communicate with customers regarding order status and updates

Resolve any order discrepancies or issues in a timely manner

Maintain organized records of orders and customer information

Qualifications & Required Experience

High level of computer literacy

Excellent verbal and written communication skills

Must be customer-retention focused

Detail oriented with excellent organizational and interpersonal skills

Ability to adapt quickly in a fast paced environment

Must be able to effectively prioritize, multi-task and work well as part of a team

Use judgment within defined procedures to determine appropriate action.

Can-do attitude and positive approach to solving problems

Excellent time management skills to follow through on open items

Professional and pleasant style in dealing with customers and sales team

Effective problem mitigation and resolution skills

Education & Experience :

High school diploma or equivalent; college degree preferred

Familiarity with office software and phone systems a plus