• Durée de l'emploi : Permanent
• Langue de travail : Anglais
• Heures de travail : 35 to 40 hours per week
• Education :
• Expérience :

Education

Secondary (high) school graduation certificate

Work setting

Business sector

Tasks

• Answer written and oral inquiries
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Explain the type and cost of services offered
• Issue receipts and other forms
• Maintain records and statistics
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Explain procedures, risks and benefits to clients
• Maintain and manage digital database
• Answer clients' inquiries and provide information
• Consult with clients after sale to provide ongoing support

Supervision

1 to 2 people

Computer and technology knowledge

• Internet
• MS Excel
• MS Outlook
• MS Word
• MS Office
• Electronic mail

Type of experience

Call centre

Area of specialization

Communications

Transportation / travel information

Public transportation is available

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Work under pressure

Personal suitability

• Punctuality
• Efficient interpersonal skills
• Excellent oral communication
• Organized
• Reliability
• Initiative
• Quick learner

Experience

1 year to less than 2 years

Support for newcomers and refugees

• Supports newcomers and / or refugees with foreign credential recognition
• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and / or refugees

Support for youths

Offers on-the-job training tailored to youth

Support for Indigenous people

Provides cultural competency training and / or awareness training to all employees to create a welcoming work environment for Indigenous workers

Supports for visible minorities

• Offers mentorship programs that pair members of visible minorities with experienced employees