Job Description

• The Night Auditor is a multi-role position and is responsible handling aspects of the Front Office, assisting both internal and external guests in an efficient and friendly manner.
• Reconcile necessary accounts and functions in preparation for the next business day, and efficiently and accurately balance all Rooms and Food and Beverage charges during audit.
• Provide effective, fast service in a friendly manner.
• Ensure the highest level of guest satisfaction by addressing concerns promptly.
• Answer incoming calls and communicate to other departments as required.
• Review and prepare for VIP and ALL loyalty members arrivals to ensure flawless check-in experience.
• Check in and out hotel guests according to standards and policies.
• Monitor for special rates and billing arrangements.
• Keep front desk organized, tidied, and sanitized up to ALL Safe policies.
• Ensure front desk is stocked with essential material.
• Maintain a professional, neat and well-groomed appearance adhering to Hotel grooming standards.
• Pass on any guest comments to Night Manager or delegates.
• Serve as an information source primarily regarding the Hotel.
• Ensure guest security by proper handling of guest room keys and personal information according to set policies.
• Aware of all emergency procedures.
• In the course of normal duties, to observe, report, or take immediate corrective action on deficiencies, malfunctions, and untidiness.
• Run audit reports from Opera PMS ensuring accuracy.
• Review Daily Outlet Totals from Point-of-Sale System and balance daily revenue.
• Keep accurate financial records and backups.
• Balances, reconciles and settles all bank credit cards.
• Perform any other duties as assigned.

Qualifications

• Solid knowledge of Front Office, Night Audit and Accounting Procedures.
• Working knowledge of Oracle Property Management Systems or similar.
• Working knowledge of Silverware POS or similar Food and Beverage system.
• Strong computer skills, especially with Microsoft Word, Microsoft Excel.
• Minimum two years previous experience as a Night Auditor or Reception Agent, ideally in 500+key property
• Ability to work calmly under pressure and multi-task in a fast-paced and constantly changing environment.
• Ability to work with minimal supervision.
• Must be passionate about guest service.
• Must possess excellent interpersonal skills.
• Excellent problem-solving skills and detail oriented.
• Excellent written and verbal communication skills.
• Team player.
• Typing speed of 50 wpm.
• Ability to work overnight shifts with flexible weekly schedule.
• Previous accounting experience would be an asset.
• Hotel / Hospitality degree or diploma an asset.

Physical Aspects of Position (included but not limited to) :

• Constant standing and walking throughout shift.
• Frequent lifting and carrying up to 30 lbs.
• Constant kneeling, pushing, pulling, lifting.
• Frequent ascending or descending ladders, stairs and ramps.

Additional Information

Additional Information

What’s in it for you?

• Free Meals : Tasty meals on us every shift.
• Travel Discounts : Sweet deals at Accor hotels worldwide.
• Dry Cleaning : Free dry-cleaning for your work gear.
• Skill Up : Custom learning programs to boost your talents.
• Impact : Join our CSR, Sustainability, and DEI Committees.
• Level Up : Unlock new career heights with exciting growth paths.

BE PART OF OUR FUTURE.

Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you.

Join us and help shape the future of one of Toronto’s most treasured landmarks.