Why Kiehl's :

• Monthly sales bonus potential on top of hourly base wage
• Generous quarterly gratis allocation
• Clear career growth opportunities

As a Key Holder at Kiehl's you will :

• Deliver best-in-class experience to customers to create an unforgettable customer experience.
• Demonstrate fundamental product knowledge (features, benefits, usage) and application techniques. Provide service and beauty advice
• Generate sales to achieve sales target by applying brand selling method, product knowledge and able to follow basic service flow.

Maximize selling opportunity by link-selling.

• Support daily operations at point of sales (POS) activities.
• Enforce company policies and procedures.
• Follow brand CRM procedures to recruit and retain customers.
• Maintaining the counter / store quality and merchandising : maintain appearance and cleanliness of the store, merchandising, ensure on shelf product availability
• Responsible to acknowledge / record all customer complain and issues and deliver it to the store manager
• Communicate to Store Manager useful information about competition, clients or all other key events.
• Perform open and closing procedures for the store.
• Attend all scheduled shifts.

What do you need to succeed :

• Retail and / or cosmetic experience preferred
• Prior key holder experience preferred
• Customer service experience
• Great communication skills
• Diligent and responsible attitude
• Analytical skills
• Basic computer skills
• Must be willing to work flexible hours and to work nights and weekends
• High School Diploma or GED required
• Must be 18 years or older
• Physical Environment : Must be able to work on the sales floor for extended periods, walk up and down a flight of stairs and / or ladder as necessary, and lift up to 25 lbs. on a regular basis
• English mandatory, second language an asset