INTERESTED IN WORKING WITH THE PROVINCIAL GOVERNMENT?

We are currently hiring for a contract I.T Field Service Technician job in Sault Ste Marie, ON . You must have 2-4 years of experience in this role and have a strong knowledge of Windows 7.

Experience in Desktop Support, Laptops, Servers, Printers, Hardware Support, and iMac. POS experience is a plus but not required.

The ideal candidate would have good communication skills, be customer friendly, and adaptable.

Duration : Minimum commitment of 3 months to a max of 6 months, expected start date mid-sept 2023.

Hours of Operation : 8am to 4pm or 9am to 5pm

Job Responsibilities :

• Provide continuous maintenance, monitoring, and testing of systems for multiple, geographically dispersed sites as primary or backup support to prevent unnecessary down-time by : -identifying and performing troubleshooting in relation to overall system performance (hardware / software / network)-investigating problem areas and recommending enhancements / improvements-implementing modifications that will support end users-ensuring usage is consistent with Justice Cluster / Ministry / Division / Branch standards and contemporary methods of operation with respect to safety, servicing and contract management.
• Liaise with third-party hardware, software, and telecommunications vendors for support, repairs, replacement, or modification of systems or services as may be required.
• Provide or assist in the technical support for existing and emerging in-court technologies such as video conferencing, electronic evidentiary display systems, closed circuit television, digital audio recording by : -performing equipment installation, configuration and testing -and addressing technical troubleshooting for end users.
• Provide or assist on a best effort basis the technical support for non-standard peripheral devices and software.
• Performing equipment installation, configuration and testing
• Addressing technical troubleshooting for end users.

Job Requirements :

• Requires knowledge of : -various types of computer hardware (i.e. servers, desktops, notebook computers, printers) and peripherals-network topologies and wiring, routers, hubs, local area networks (LANs), wide area networks (WANs)
• Remote administration tools, software and methods.
• maintenance operations, testing, diagnostic software, data back-up software and recovery procedures- practices in order to : -perform installation, configuration, and testing of systems to identity malfunctions and take corrective action-analyze, diagnose, and resolve problems in business applications use
• Investigate and resolve system performance problems -provide troubleshooting and end-user support in use of enterprise and business applications software

Nice to Have :

• College diploma or university degree in the field of computer science and / or information technologies or 7-10 years equivalent work experience.
• CompTIA A+ certifications.
• Cisco or Microsoft certifications.

Compensation : 30-34 / hour