Job Title : Insurance and Claims Administrative Assistant

Company : Clearway Rentals

Location : Abbotsford, BC, Canada

About Us :

Clearway Rentals is a Family owned and operated car and truck rental business since 1956, specializing in a diverse fleet, including cars, buses, and large moving trucks.

We proudly serve various industries, such as film production, agriculture, product delivery, and the home sales and rental market.

Our commitment to excellence and customer satisfaction makes us a trusted partner in the rental industry. Clearway Rentals .

We passionately desire that all employees enjoy their job and look forward to coming to work each day.

Position Overview :

We are seeking a detail-oriented and compassionate Accident Claims Handler and Administrative Assistant to join our team.

This role is critical in managing the collection and organization of all new and existing claims related to damages and accidents involving our rental vehicles.

The ideal candidate will excel in communication and possess a keen ability to listen to customers while navigating the sensitive nature of accident claims.

Duties and Responsibilities :

• Interpret customer policies and coverages
• Assist with Fleet database management, and misc. office administration tasks
• Collect and organize documentation for new and existing damage and accident claims.
• Communicate effectively with customers, team members, and insurance representatives to gather necessary information and resolve claims.
• Review and assess claims to ensure accuracy and completeness.
• Maintain detailed records of claims and related correspondence.
• Provide support to customers, addressing concerns and making adjustments as needed throughout the claims process.
• Collaborate with the rental team to ensure all claims are processed efficiently and in a timely manner.
• Stay updated on industry standards and regulations related to vehicle rental and insurance claims.

Requirements and Qualifications :

• Post Secondary education preferred; Office Administration an asset
• Experience in vehicle insurance or accident claims handling is a major asset.
• Strong attention to detail and accuracy
• Analytical and Organizational skills
• Excellent communication skills, both verbal and written.
• Ability to control conversations with customers in a professional non-confrontational yet understanding tone
• Above average computer proficiency, especially Microsoft Office / Excel, and the ability to learn new programs.
• Ability to handle sensitive information with discretion and professionalism.

Wage & Benefits :

• Competitive wage - dependent on experience
• RRSP Matching.
• Extended Health Plan.
• Personal Rental Vehicle discounts.
• Discounted Automotive Repair Rates.

About Clearway Rentals Inc :

Clearway is a family owned and operated company that has been in business since 1956. We have an amazing and unique culture that strives to empower our employees to become the best versions of themselves.

We offer competitive wages and a comprehensive benefits package with lots of opportunity for growth within the company. If you are detail-oriented, customer-focused, and ready to take on this rewarding role, we want to hear from you! Please submit your resume and a cover letter detailing your relevant experience.

How to Apply :

If you are detail-oriented, customer-focused, and ready to take on this rewarding role, we want to hear from you! Please submit your resume and a cover letter detailing your relevant experience

About ClearwayBC :

Clearway is a family owned and operated company that has been in business since the 50’s we have an amazing and unique culture that strives to empower our employees to become the best versions of themselves.

We offer competitive wages and a comprehensive benefits package with lots of opportunity for growth within the company. For this position we are looking for a strong self-starter with a growth mindset who has strong organizational skills with experience in web design and data analytics.