Why White Cap Canada?

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust in Every Job . We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Working with us, you'll have the opportunity to build an exciting career with a team of knowledgeable associates who provide products and services to the construction, manufacturing, geotechnical, concrete, and forming industries.

Our team is comprised of 1,000 associates in 65+ locations, proudly supporting more than 25,000 customers across Canada

What We Offer :

• Comprehensive Benefits Packages starting on your first day of employment!
• RRSP Matching Plan.
• Competitive Salary.
• Career Growth Opportunities and Internal Learning Centre.
• Wellness Programs & Tuition Reimbursement.
• And MORE!

Your Role :

In this role, you will be responsible for providing exceptional customer service and generating new sales opportunities.

You will respond to customer order and quotation requests, over the counter, and received via outside sales representatives, telephone, email, and faxed correspondence.

You will also be responsible for receiving, entering, and processing orders, and delivering products.

Major Tasks, Responsibilities, and Key Accountabilities :

• Provides exceptional customer service by greeting and interacting with customers. Upsells by identifying related products, add-on extensions, and making customers aware of product promotions.
• Develop relationships and partnerships and establish our business as a First Choice Supplier to our customers.
• Analyzes our market and champions sales initiatives to increase overall market share and profitability.
• Receives, researches, and answers customer questions regarding accounts, products, rates, and services offered, via telephone or in person.
• Engages with both counter customers and phone customers to fully identify needs, respond to inquiries or questions, and offer timely solutions.

Communicates product features, benefits, and warranty policy information to customers.

• Processes orders, quotes prices, enters orders into the system, and provides order information to customers. Pull orders as required.
• Restocks store merchandise as needed. Arrange stock on shelves or racks in the sales area and keep merchandise in order.

Maintains showroom cleanliness.

Drives delivery van to pick up incoming stock or deliver materials to designated locations.

Nature and Scope :

• Select correct processes from clearly prescribed rules, past practices, or instructions.
• Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.
• Under close supervision, exercises limited latitude / independent judgment.
• Work typically involves detailed checks or close review of output by a senior coworker, and / or supervisor.
• None.

Work Environment :

• Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors, such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
• Must continuously stand or walk or regularly requires lifting / handling / carrying material or equipment of moderate to heavy weight (8-40 pounds).
• No travel is required.

Education and Experience :

• HS Diploma or GED is strongly preferred.
• 0-2 years of experience in area of responsibility.

About White Cap Canada Inc. :

We have combined Brafasco, Brock White Canada, and National Concrete Accessories to better serve Canadian companies coast-to-coast under the White Cap brand.

We are excited about this combination that leverages the same great people, services, and ever-expanding product lines you've come to trust over more than 50 years from each legacy brand for an improved overall customer experience.

With over 65 locations, our team is comprised of over 1,000 associates proudly serving more than 10,000 customers across Canada.

Although it is a relatively new name in Canada, you can find more than 400 White Cap locations proudly serving contractors across the United States.

With our deep roots in the Canadian market, our mission remains unchanged to become the trusted industry partner that our customers can rely on for all their construction and industrial needs.