Scope of the position

Inside Sales Support is responsible for providing technical and administrative support to customers, branch Outside Sales and Counter Sales staff.

Duties and Responsibilities

• Support Outside Sales and Counter Sales staff in the growth of all HVAC-R products
• Provides technical support to both RSL staff and customers.
• Provide equipment selection and job quotes on refrigeration and / or HVAC equipment to assist the sales department in fulfilling customer requirements.
• Compare multiple supplier offerings to provide the best solution for the customer and RSL.
• Answers customer calls and provide information and solutions.
• Participate in staff and customer product training.
• Coordinate and schedule customer orders.
• Maintain records of sales, customer information and requests.
• Provide counter sales support when needed.
• Determines best method to resolve problems to ensure customer satisfaction and company adherence to policies.
• Practices safe material handling techniques.
• Establish and maintain good working relationships with staff and customers.
• Participate in a call schedule for after-hours customer service.
• Perform other duties as assigned or as required.

Skills and Qualifications

• Possesses excellent customer service skills.
• Have extensive knowledge of supplier websites.
• Ability to do load calculations for HVAC-R systems.
• Must have or be able to obtain a valid Class 5 driver’s license.
• Demonstrates an understanding of effective selling methods.
• Possesses knowledge of HVAC-R systems and the ability to demonstrate and discuss with customers.
• Have a working knowledge and complete understanding on how to process orders, quotes, credits, and backorders on the RSL computer software.
• Understands basic inventory, warehousing and stocking procedures.
• Must be able to handle multiple tasks.
• Works easily with others in a high paced work environment.
• Demonstrates effective communication skills (verbal, written, and listening).
• Be energetic and self-motivated.
• Maintain a business-like manner at all times.