• Work Term : Permanent
• Work Language : English
• Hours : 32 to 38 hours per week
• Education : Secondary (high) school graduation certificate
• Experience : 1 to less than 7 months

Tasks

• Report on the performance of computer systems and networks
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service

Supervision

• 1 to 2 people
• 3-4 people

Computer and technology knowledge

Security and safety

• Bondable
• Basic security clearance

Transportation / travel information

• Own transportation
• Willing to travel regularly

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail

Own tools / equipment

Computer

Personal suitability

• Client focus
• Excellent oral communication
• Excellent written communication
• Initiative
• Organized
• Team player
• Ability to multitask
• Time management

Screening questions

• Are you available for the advertised start date?
• Are you currently legally able to work in Canada?
• Do you have previous experience in this field of employment?
• What is the highest level of study you have completed?

Other benefits

• Parking available