NATIONAL OCCUPATION CODE 64409

POSITION TYPE FULL-TIME, Work From Home

Job Overview :

Successful candidates will provide exceptional service to customers requiring information, support and guidance in an inbound Contact Centre with no sales component.

All successful candidates will complete 5 days of self-led training starting at $16.30 / hour and can earn up to $18 / hour in total compensation plus incentives.

Summary of Accountabilities :

• Meet or exceed established performance targets / KPI’s;
• Provide complete and accurate information in a professional, courteous and pleasant manner;
• Identify customer’s needs through effective probing and listening;
• Recommend appropriate options and solutions to fulfill customer’s need;
• Complete post call documentation accurately and timely.

Required Skills and Attributes :

• Excellent customer service skills providing a positive customer experience with every call;
• Proven effective communication skills (listening / verbal / interpretation);
• Multi skilling (reading, keying and listening);
• Strong keyboarding and computer skills including an ability to assist with smart phone and multiple PC applications (ie.
• internet and smart phone navigation);
• Drive for helping customers and providing engaging, polite, professional and helpful service;
• Team player; coachable and open to feedback.