Job Description / g

Under the direction of the Front of House Management Team, our Hosts create a positive guest experience that begins with a proper greeting.

They maintain an efficient and organized restaurant through managing guest flow, maximizing seating capacity and communicating with all employees.

Hosts leave a lasting impression with all guests through their professionalism and attention to detail.

The Day to Day :

• Effectively manage reservations and walk-ins to maximize seating capacity.
• Communicate with Servers, Bartenders and Managers to maintain proper guest flow throughout the restaurant.
• Escort guests to their table, engage them in conversation and seat them accordingly.
• Develop a briefing sheet before each shift that will inform co-workers of shows / concerts, special events and NBs as well as special requests for birthdays, anniversaries etc.
• Possess a working knowledge of the restaurant trade area (location, surroundings, nearby attractions, directions, etc.).
• Ensure that the front entrance, host stand and surrounding areas are fully stocked and free from clutter and debris.
• Know all table numbers and maintain awareness of which servers are in each section.
• Maintain the cleanliness of assigned areas by completing checks regularly throughout shift
• Follow all food safety standards and systems.
• Other duties as assigned or required.

Qualifications

• Previous experience in a customer service position
• High attention to detail
• A Degree / Diploma in Hospitality or in pursuit of desirable
• Ability to remain calm under pressure while working in a fast-paced environment
• Organizational skills and ability to multi-task
• Strong oral and written communication skills
• Ability to maintain a level of professional urgency and momentum