General Accountability

Reporting to the Chief Information Officer, the HelpDesk Technician will support every class of user within the Farris organization with any technical computer, printer, peripheral and phone related concerns, including troubleshooting, setups, moves and research.

Primary Responsibilities

• Monitors and responds quickly and effectively to requests received through the IT helpdesk and phone system.
• Documents internal procedures and solutions.
• Assists with onboarding of new users.
• Installs, tests, and configures new workstations, peripheral equipment, and software.
• Reports issues to senior IT staff for escalation.
• Manages PC setup and deployment for new employees using standard hardware, images, and software.
• Assigns users and computers to proper groups in Active Directory.
• Handles day-to-day troubleshooting of Microsoft 365 suite of apps and services.
• Performs timely workstation hardware and software upgrades as required.
• Sets up and supports users of boardroom video conference / presentation equipment.
• Maintains network user and email accounts.
• Other duties as assigned.
• Hours of work will be 9 : 30 a.m. to 5 : 30 p.m.
• After hours on-call support for weekday evenings and weekends is required on a rotating basis with other technical staff.

Qualifications

• Diploma or Certificate in Information Systems, Business, Communications, or related field.
• Minimum four years of relevant technical experience. Preference may be given to those with law firm experience.
• Excellent knowledge of Windows 10 Pro, Windows 11 Pro, Office 2016 and Office 365.
• Knowledge of Windows Server 2012 and 2016 (Active Directory, Group Policy, DNS, RDP, and DHCP).
• WSUS.
• Microsoft 365 Exchange online and on-prem Exchange Server.
• Awareness of VMWare ESXi Virtualized Server Environment.
• Basic TCP / IP networking knowledge.
• Highly organized, the ability to re-prioritize workload and adapt to changing circumstances, and strong time management skills.
• Self-motivated with ability to perform under minimal direction, work independently while enjoying being part of a team.
• A proven ability to thrive in a fast-paced deadline-driven environment.
• Excellent communication skills, both written and verbal.
• A strong work ethic and initiative.
• Strong interpersonal skills and service orientation.
• Fast Learner and a willingness to learn new technologies.

Compensation + Benefits

The typical salary range for this position is $65,000 $70,000 annually; the base pay offered is based on location and may vary depending on job-related knowledge, skills, experience and internal and market equity.

• Competitive salary and structured annual reviews.
• Extended health and dental coverage.
• TELUS Health EFAP.
• Generous vacation time and sick time allowance.
• Life, short and long-term disability insurance.
• Pension plan matching.
• Annual professional development / education allowance.
• Annual fitness allowance.