HELP DESK TECHNICIAN

4-MONTH CONTRACT

TORONTO, ON

FULLY ON SITE

up to $35 / hourly!

Do you have at least 3 years of experience dedicated to providing IT support?

Are you an expert in troubleshooting various on-prem and cloud issues?

Do you have strong communication skills and a service-oriented approach?

The Company

Our client is a national professional services firm that provides services to help payroll professionals enhance their skills, knowledge, and credentials.

To maintain the efficiency and impact of their work, they are looking for an IT professional with a service-oriented approach, excellent communication skills, and experience with providing IT support in a corporate environment.

If you are looking to share your knowledge to help others, this is a great opportunity to progress in your caree r!

Company Perks and Rewards

• Competitive hourly compensation
• Contract role with potential extension
• Collaborative company culture
• Strong, supportive IT team
• Standard business hours (M-F)
• No after-hours schedule
• Potential growth opportunities!
• And m ore

The Job!

Reporting to the Director of IT Services, you are instrumental to the success of the business with your expertise in troubleshooting and resolving IT problems. You will :

• Manage IT support requests via phone, email, or chat
• Diagnose and resolve various hardware, software, and / or network issues
• Resolve issues either on site or remotely as needed
• Follow-up and confirm resolution of noted problems or concerns
• Configure laptop and desktop computers with necessary hardware
• Set up users’ accounts, devices, and VPNs required for theirwork
• Manage users and access control in alignment with company policies
• Conduct software installation and troubleshootingSupport users with Windows OS and MS Office / 365 applications
• Assist with phones, virtual meetings, and audio / video needs
• Maintain up-to-date knowledge and training content on relevant IT matters
• Provide training and onboarding for users and clients as required
• Support various IT projects
• Other tasks as assigned

What you bring to the job

You are professional, collaborative, knowledgeable, and service-oriented. You are an expert in your space and thrive in roles where you can help others.

You are dedicated to continuous learning and improvement. You also have the following qualities :

• At least 3 years of experience in a Help Desk role, supporting end users
• Strong working technical knowledge of hardware, software, and office equipment
• Excellent knowledge and troubleshooting experience with Windows operating systems, Azure, MS Office / Office 365, and standard office equipment (phones, printers, etc.)
• Solid understanding of network protocols and services, on-prem support, and remote user assistance
• Strong communication, customer service, and relationship-building skills
• Able to work in a fast-paced environment, independently and within a team
• Effective analytical and problem-solving skills as well as good time management

Qualified job seekers are asked to apply with attention to Rhiannon Bodman. Reference # 13129

I really look forward to hearing from you, but please understand that I will only be contacting those that are applicable for the role!

Options Consulting Solutions is an equal opportunity employer and welcomes applications from all individuals. Applicants selected for an in-person interview will be asked whether specific accommodations are needed to support a personal disability.

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